(1) What is SareeO’s return policy?
Our 7 return days policy allows easy returns and refunds for:
- Products which you received in "Damaged/Defective/Broken" condition
- Products which is not as per Description/Photo on the website
- Products which you may not like for the Quality/Color/Design related issue
Please note that any custom stitched product/order Or Customer made product/order exclusively for the particular valued customer will not be considered for Return or Refund.
Note: Do not return the products before receiving the confirmation from SareeO. No guarantee will be provided for credit or replacement of the product for non-acceptance of returned parcel.
(2) How to raise a return request for an order?
You can raise a dispute within 7 days of delivery in the following way:
By sending an email to firstname.lastname@example.org with images of damaged/defective/broken products within 7 days of product delivery along with order no. (Photos of the received products are necessary to verify with quality checking team and to improve shopping experience) After receiving images, support staff will review your case and revert you with a solution.
(3) When I receive the refund once return request is raised?
Refund initiate after receiving the parcel at the warehouse and verify from the quality checking team. Verification might take up to 2 working days approx. and a refund will be reflected within 7 working days approx. into your account.
(4) Who pays for delivery charges for returning of the products?
Return shipping cost depends on the nature of the case that is described in the return/refund policy. We may offer redeemable amount in some case for future purchase instead. Please mention the ORDER No. on parcel while you send the package.
(5) Can I order other products instead of receiving a refund?
We don’t offer to choose other products instead of product refund as it is systematic. You can place a new order for the required product once receive the refund.
(6) What if the payment fails while placing the order?
If the amount has been deducted from your account, request you to wait for 24 hours as it’s usually credited back to your account. If you still don’t receive the credit, you can reach us on call or email us with your bank account statement to help you further.